“No Worries” Guarantee

You will receive a full refund or replacement (your choice) if for any reason you are not happy with your purchase.

We realise how important it is that you are confident to try new products and give them the time they need to work. That’s why there is no time limit on our refunds. Your statutory rights are not affected.

Arranging a refund or replacement

Simply return your unfinished tub to us and we will do the rest. The tub should have at least one tablet or capsule left.

Complete the returns details on the back of the advice note enclosed with your order, and send the tub to Purely Health Direct (address as stated on advice note). Please note that Purely Health Direct does not pay the cost of return postage.

If you have any questions, please contact us or call

0800 912 23 06 (8.30am - 5.00pm Mon-Fri, all other times call 0845 609 5981).

The telephone lines are answered 24 hours a day. Between 8.30am to 5pm Monday to Friday, calls are directed to Purely Direct Services. Outside these hours, your order will be processed by our call handling agents.